1. Overview
This Privacy Policy describes how 2jll ("we," "us," or "our") collects, uses, stores, and protects the personal information of players who register and use the 2jll online gaming platform at 2jll.app. It applies to all services offered by 2jll, including online casino games, sports betting, virtual sports, and any related customer support communications.
2jll is committed to upholding the privacy rights of every Filipino player in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the standards set by the National Privacy Commission of the Philippines. By registering an account with 2jll, you acknowledge that you have read and understood this Privacy Policy.
Short Version
2jll collects the data it needs to run your account and comply with Philippine law. We don't sell it, we protect it seriously, and you have the right to access, correct, or delete it. The full detail is below.
2. Data We Collect
2jll collects the following categories of personal data:
| Category |
Examples |
When Collected |
| Identity Data |
Full legal name, date of birth, government-issued ID number |
Registration & KYC verification |
| Contact Data |
Email address, Philippine mobile number |
Registration |
| Financial Data |
GCash number, Maya number, bank account details, transaction history |
Deposits & withdrawals |
| Technical Data |
IP address, device type, browser version, operating system |
Each platform session |
| Usage Data |
Games played, bets placed, session duration, page interactions |
During active play |
| Communications Data |
Support chat and email correspondence content |
When you contact 2jll support |
| Verification Documents |
PhilSys ID, passport, driver's licence, proof of address scans |
KYC & withdrawal verification |
2jll does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation. If you disclose such information voluntarily in a support communication, 2jll will use it only for the purpose of resolving your specific query.
3. How We Collect Your Data
3.1 Directly from You
The majority of personal data that 2jll holds is provided directly by you — when you register your account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
3.2 Automatically During Platform Use
When you access 2jll.app, our systems automatically collect technical and usage data through cookies, server logs, and analytics tools. This includes your IP address, the device and browser you're using, which pages you visit, and how you interact with different platform features. This data is collected to maintain platform performance and improve the player experience.
3.3 From Third-Party Payment Processors
When you transact using GCash, Maya, or other Philippine payment providers, 2jll receives transaction confirmation data — including the amount, timestamp, and reference number — from those providers. 2jll does not receive your full GCash or bank account PIN or password from these processors.
3.4 From Identity Verification Services
2jll may use authorised third-party KYC verification providers to cross-reference identity documents against Philippine government databases for fraud prevention and AML compliance purposes. These providers are contractually bound to 2jll's data handling standards.
2jll — protecting Filipino players' data from Zamboanga to Manila and everywhere in between.
4. Why We Use Your Data
2jll uses your personal data for the following purposes:
- Account Management: Creating, maintaining, and authenticating your 2jll player account.
- Transaction Processing: Handling deposits, bets, withdrawals, and any associated payment reconciliation in Philippine Peso.
- Identity Verification (KYC): Confirming your age, identity, and residency in compliance with PAGCOR regulations and the Anti-Money Laundering Act.
- Fraud Prevention: Detecting and investigating suspicious account activity, duplicate accounts, and potential cases of money laundering or bonus abuse.
- Platform Improvement: Analysing aggregated usage data to understand how players use 2jll and identify areas for improvement.
- Customer Support: Responding to your queries, complaints, and feedback through our support channels.
- Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling and to administer any self-imposed limits or exclusions.
- Legal & Regulatory Compliance: Meeting our obligations under Philippine law, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC).
- Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, password resets) and, where you have opted in, promotional offers relevant to your activity on 2jll.
Marketing Communications
2jll will only send you promotional emails or SMS messages if you have opted in to receive them. You can opt out at any time from your account settings or by contacting support@2jll.app. Opting out of marketing communications does not affect transactional notifications related to your account.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, 2jll relies on the following legal bases for processing your personal data:
- Contractual Necessity: Processing required to perform our contract with you — operating your account, processing bets, and handling withdrawals.
- Legal Obligation: Processing required to comply with Philippine law — KYC verification, AML reporting, age verification, and regulatory record-keeping.
- Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and general platform improvement — where these interests are not overridden by your data protection rights.
- Consent: Processing based on your explicit, freely given consent — specifically for marketing communications and any non-essential cookies or analytics.
6. Who We Share Your Data With
2jll does not sell, rent, or trade your personal data. We share your data only where necessary and only with the following categories of authorised recipients:
6.1 Payment Processors
GCash, Maya, BDO, BPI, UnionBank, and other Philippine payment partners receive only the data required to process your specific transaction. These providers operate under their own privacy policies and Philippine BSP regulations.
6.2 Identity Verification Providers
Authorised KYC service providers receive identity documents and data submitted for verification purposes. All such providers are contractually bound to process data only for the purposes 2jll specifies and in compliance with DPA 2012.
6.3 Regulatory Authorities
2jll is required by Philippine law to share relevant player data with PAGCOR, the AMLC, and other competent authorities upon lawful request or in the context of mandatory reporting obligations. 2jll will not notify a player before complying with such a request where doing so would be legally prohibited.
6.4 Technology & Infrastructure Providers
Cloud hosting, cybersecurity, and customer support platform providers process data on 2jll's behalf under strict data processing agreements. These providers have no right to use your data for their own purposes.
6.5 Game Software Providers
Casino game and virtual sports software providers may receive anonymised session data for RNG certification and technical audit purposes. No personally identifiable data is shared with game providers for marketing or profiling.
No Selling, No Third-Party Marketing
2jll will never share your personal information with advertisers, data brokers, or unaffiliated third-party marketing companies. Your contact details are not available for purchase by any external party.
7. Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit 2jll.app. They allow the platform to remember your preferences, keep you logged in between sessions, and collect anonymised usage data that helps us understand how players interact with different parts of the platform.
7.2 Types of Cookies 2jll Uses
- Strictly Necessary: Required for the platform to function — session authentication, security tokens, and anti-fraud measures. These cannot be disabled without breaking core functionality.
- Functional: Store your preferences — language settings, last-visited game, and display options — so you don't have to reconfigure them every session.
- Analytics: Anonymised data about which pages are visited, how long sessions last, and which features are used most. This data is aggregated and cannot be used to identify individual players.
- Performance: Help 2jll identify technical issues — slow-loading pages, error rates, and compatibility problems — so they can be addressed promptly.
7.3 Managing Your Cookie Preferences
Non-essential cookies (analytics and performance categories) can be managed through your browser settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from logging into your 2jll account. 2jll does not use third-party advertising cookies or cross-site tracking cookies.
2jll — secure, transparent, and built around the trust of every Filipino player.
8. Data Retention
2jll retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and regulatory obligations.
- Account data is retained for the duration of your active account plus a minimum of five years after closure, in compliance with Philippine AML record-keeping requirements.
- Transaction records are retained for a minimum of five years from the date of each transaction.
- KYC documents are retained for a minimum of five years following the end of the business relationship.
- Support communications are retained for two years from the date of the conversation.
- Technical and usage logs are retained for a rolling 13-month period for security and performance purposes.
When retention periods expire and no legal hold is in place, 2jll securely deletes or anonymises personal data so it can no longer be attributed to an identified individual.
9. Data Security
2jll implements layered technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
- Transport Encryption: All data transmitted between your device and 2jll servers is encrypted using TLS 1.2 or higher.
- Data at Rest: Stored personal and financial data is encrypted at rest using AES-256 encryption standards.
- Access Controls: 2jll staff access to personal data is restricted on a strict need-to-know basis, with role-based permissions and activity logging.
- Two-Factor Authentication: Available to all 2jll players for additional account protection and enforced for all internal administrative access.
- Regular Audits: 2jll undergoes periodic security audits and penetration testing by independent cybersecurity professionals.
- Incident Response: 2jll maintains a documented data breach response plan. In the event of a breach affecting Philippine data subjects, 2jll will notify the National Privacy Commission and affected players within the timeframes required by DPA 2012.
Your Responsibility Too
Keep your 2jll login credentials secure and never share them. Using a strong, unique password and enabling two-factor authentication on your account are the most effective steps you can take to protect your own data on the platform.
10. Your Rights Under DPA 2012
As a Philippine data subject, you have the following rights with respect to your personal data held by 2jll. To exercise any of these rights, contact us at support@2jll.app with the subject line "Data Privacy Request."
Right to be Informed
You have the right to know whether 2jll holds personal data about you and the details of how it is being processed — which this Privacy Policy provides.
Right to Access
You may request a copy of the personal data 2jll holds about you. We will respond within 15 business days of receiving a valid access request.
Right to Rectification
If the data 2jll holds about you is inaccurate or incomplete, you have the right to request correction. Most contact details can be updated directly from your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to 2jll's legal retention obligations under Philippine AML and gaming regulations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. Objections to other processing activities will be assessed against 2jll's legitimate interests and legal obligations.
Right to Data Portability
Where technically feasible, you may request that 2jll provide your personal data in a structured, commonly used, machine-readable format for transfer to another data controller.
Right to Lodge a Complaint
If you believe 2jll has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
11. Minors
The 2jll platform is strictly intended for persons aged 21 years and above. 2jll does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 2jll registration process and may be reinforced through document-based KYC at any time.
If 2jll becomes aware that personal data has been inadvertently collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be securely deleted, and any deposits will be returned to the originating payment method without deduction.
12. Policy Updates
2jll may update this Privacy Policy periodically to reflect changes in platform operations, applicable Philippine law, or regulatory guidance from the National Privacy Commission. The "Effective" date at the top of this page reflects when the current version came into force.
Where changes are material — affecting how your data is collected, used, or shared — 2jll will notify you via the email address registered to your account at least seven days before the updated Policy takes effect. Continued use of the 2jll platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.
For non-material updates — corrections of typographical errors, clarifications that don't change substance, or structural reorganisation — the Policy may be updated without direct notification, though the effective date will always be updated.
